CONTACT US

For any enquiry, please contact us at:

Email: support@brownfactory.net

Add: 508A Ash Street, Grand Prairie, TX, 75051

HAVE AN ISSUE WITH OUR PRODUCT? WRITE US AN EMAIL WITH EACH APPLICABLE ITEM BELOW:

• The product you are having issues with, along with color, if applicable
• A short description of your issue
• At least 2 clear pictures of your issue, or video so that we can better understand it
• Your order number or email address, if you purchased from our website
• Or, a picture / screen shot of your proof of purchase or order confirmation email

Those that include the above items from the start can have their issue solved up to a day faster!

FOR THOSE THAT:

• Have ordered the wrong item.
• Have provided the wrong address.
• Want to exchange.
• Issues with tracking your order.
• Any other such issue with ordering.

OR GENERAL INQUIRIES, PLEASE CONTACT US AT THE ABOVE CHANNELS